Forum Discussion

fedorbricktop's avatar
fedorbricktop
7 months ago

My game keeps crashing during the race in Las Vegas After about 5 minutes

Product: F1 24

Platform:Steam-PC

Please specify your platform model. PC

Summarize your bug Hello, Could you please help me? My game keeps crashing during the race in Las Vegas (I had the same issue with Qatar). After about 10 minutes of gameplay, it crashes, regardless of the mode (Championship or Time Trial). I’ve already tried verifying the integrity of the game files, but it didn’t help. I also reinstalled the game, but the issue persists. The problem only occurs on these two tracks; all other tracks work perfectly fine. I’d really appreciate your help in resolving this issue. Thank you!

What is your 16 digit Report Code? DPVV-GBDR-DKEP-CTHD

What peripherals are you using? Please list the exact make and model.

🕹️ FANATEC Gear used:

• Wheel Base : Fanatec ClubSport DD+

• Steering Wheel: Fanatec CSL Elite McLaren GT3 V2

• Pedals : Fanatec ClubSport V3

• Shifter : Fanatec ClubSport SQ V 1.5

• Handbrake: Fanatec ClubSport Handbrake V1.5

=====================================

💻 PC Specification:

• TV : Samsung UN65HU9000F 65" 4K

• CPU : Intel Core i9-10900x @ 3.70GHz, 3701 Mhz

• GPU : NVIDIA GeForce RTX 3080 Ti

• MB : ASUS ROG RAMPAGE VI EXTREME

• Memory : TOUGHRAM XG RGB Memory DDR4 3600MHz 64GB (16GB x 4)

• PSU : be quiet! Dark Power Pro 12 1500W

• SSD : FireCuda 530 M/2 PCle Gen4 2TB

• Cooling : EKWB Custom Watercooling

• Mouse : LOGITECH G502 LIGHTSPEED

• Keyboard : RAZER HUNTSMAN ELITE

=====================================

🎮 Others:

• Сockpit: SimLab GT1 EVO

• Racing Box: GTR Carbon Fiber Button Box

Can you please provide the name of your current internet service provider? SKY Broadband

Which area is the bug/glitch in? Single Player

Steps: How can we find the bug ourselves? I have no idea. I can send you additional error files if the game stores any. Just let me know what I can provide to help resolve this issue.

What happens when the bug occurs? There’s no error; the game just closes.

What do you expect to see? I expect to see both tracks—Las Vegas and Qatar—working fully without any crashes.

11 Replies

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    7 months ago
    @fedorbricktop wrote:

    Hi,

    Only Las Vegas and Qatar.

    Error Report Code: DPVV-GBDR-DKEP-CTHD

    PS: The DxDiag report is attached in the post.

    Thank you very much for adding the report code and the DxDiag. I have escalated that to the team for investigation.

    -Groguet

  • fedorbricktop's avatar
    fedorbricktop
    7 months ago

    Any updates? Out of sheer desperation, I reinstalled the game once again, but the issue still persists.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    7 months ago

    Do you have XMP enabled? Do so if not.

    That Dragonfly Red DAC could be an issue, try using o/b sound. Speaking of which, the ASUS audio drivers are known to be picky.

    https://www.asus.com/uk/supportonly/rog%20rampage%20vi%20extreme/helpdesk_download/

    Finally DDU the GPU driver.

    https://www.wagnardsoft.com/forums/viewtopic.php?t=5116

    Game does not crash or glitch on LV or Qatar so the track issue is irrelevant (I know it's a symptom, but not the cause).

  • Darthsausage44's avatar
    Darthsausage44
    Rising Veteran
    7 months ago
    @EA_Groguet This happens for me also post patch 1.15 - on Abu Dhabi and Bahrain. I don’t think it’s track specific, happens on any track post patch. I played Vegas and Qatar full distance pre patch and they worked fine
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    7 months ago
    @Darthsausage44 wrote:
    @EA_GroguetThis happens for me also post patch 1.15 - on Abu Dhabi and Bahrain. I don’t think it’s track specific, happens on any track post patch. I played Vegas and Qatar full distance pre patch and they worked fine

    I agree, I raced Abu Dhabi last night. I TT'ed on Bahrain. Not tried all tracks yet, Spain is my benchmark track. I live at Silverstone (metaphorically).

  • fedorbricktop's avatar
    fedorbricktop
    7 months ago

    Yes, XMP is enabled in the BIOS. I use the Dragonfly Red DAC with headphones, but switching the audio output to the TV doesn’t make any difference. Yesterday, the game crashed to the desktop directly from the main menu without any error messages. The issues might have started after the recent patch.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    7 months ago
    @fedorbricktop wrote:

    Yes, XMP is enabled in the BIOS. I use the Dragonfly Red DAC with headphones, but switching the audio output to the TV doesn’t make any difference. Yesterday, the game crashed to the desktop directly from the main menu without any error messages. The issues might have started after the recent patch.

    The dxdiag just shows the Realtek (Digital), can you try the onboard (enabled in UEFI BIOS)?

    DDU can also remove audio (experimental). If it's any bearing my driver build is 9373 and I know 9235 was always OK (Gigabyte) Haven't needed a reason to try the 9400 build.

  • fedorbricktop's avatar
    fedorbricktop
    7 months ago
    I have Tactical Bass Shakers connected to my Realtek sound card. But I get your point—I’ll try experimenting with the audio devices. Thanks!

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