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BobbyFCGMast's avatar
BobbyFCGMast
New Rookie
3 months ago

Cant seem to download F1 25

I got EA play pro and i should be able to download the game on PC, but everytime i try i get an error saying there is something wrong with the download, is this an issue on EA's side or is the game not available yet?

25 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Thanks for including the pics BobbyFCGMast​! That's definitely a strange one to see if you have EA Play Pro, for sure. 

    Have you been able to try power cycling your router? If you pull the power for about a minute before plugging it back in, does that change things?

    If you're still seeing the same, it may be worth changing your DNS before moving on to closing any other background applications just to make sure nothing's interfering. You can find steps for those as well as some additional troubleshooting on this page.

  • BobbyFCGMast's avatar
    BobbyFCGMast
    New Rookie
    3 months ago

    Hi there, ive cleared my cache and also retried downloading the ea app, it comes up with this error when trying to download

     

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey BobbyFCGMast​,

    Sorry to hear you're having some trouble getting that download started. Do you happen to have a screenshot or picture of that full error message you're getting? Have you tried any particular troubleshooting steps so far?

    The quickest thing to try first would be clearing the cache on the EA app itself just to make sure it's not missing any updates or other issues preventing you from downloading the game. If you're still running into that error afterwards, please grab a screenshot and let us know so we can dig a bit deeper!

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