Glitch during Ranked Match.

To avoid going through writing this all down again I'll bullet point this. 

• Played a ranked match.
• Finished P1.
• Waited 10 minutes after the race ended and the AIs never stopped racing the cars.
• We never went to podium.
• I never got my points.
• Not only did I not get my points for finished P1, they also docked me a steep 36 ranking points taking me out of the promotion group I was going to land into and placing me further down.
• I believe this happened to multiple other people in the race as approx. 6 minutes into watching the broadcasted AIs race for their own enjoyment I saw someone else had left the session. 
• Honestly, this situation being resolved is the make or break of if I will ever touch Ranked, let alone another EA game ever again. The lack of support email, or support number is insane for such a large company. 
• I'd like my rating points back.
• This happened on my Xbox but we also had a PSN player and PC player there, and I saw the PC player leave after 6 minutes. So it wasn't native to my console.