Forum Discussion
217 Replies
- mariohomoh3 years agoHero (Retired)@Jaspervdw95 I get the frustration but I wouldn't call them liars. "Them" here the help desk employees.
They are people from all walks of life and corners of the world sitting in a cubicle or long table with a basic script and a index of questions & answers they get from their manager and that's it. Depending on corporation policy they may be instructed to push for an answer that somehow ties up with the generic "it's an issue and we're on top of that, don't worry" and placates the consumer - hence why "next patch" points may come up.
Person 1 and person 2, same. Type down "origin" and "steam" on their database, get an entry for compatibility, doesn't notice that it's under FIFA or Battlefield category or doesn't know better and there it goes.
Our issue is with EA. @mariohomoh I do get your point but I have to disagree with you. Our issue is with EA yes, but basically they "are" EA.
Maybe the term liars is a bit too harsh, I agree with you there, but basically they apparently just make things up.
If they don't know things, they should say so. And not just make up answers to be done with it.
There's no use for a help desk this way, beside giving false hope to people.
In the case of person 3, I asked her two times "is it really confirmed that it's gonna be fixed next patch?" and she said "yes for sure".
The biggest joke of all is that there hasn't been any communication from EA though.
- @EA_rephii so ea basiclly scammed us again
- mariohomoh3 years agoHero (Retired)
@Jaspervdw95 wrote:@mariohomoh I do get your point but I have to disagree with you. Our issue is with EA yes, but basically they "are" EA.
Maybe the term liars is a bit too harsh, I agree with you there, but basically they apparently just make things up.
If they don't know things, they should say so. And not just make up answers to be done with it.
There's no use for a help desk this way, beside giving false hope to people.
They're employees heeding their boss' orders. They're not your friends.
If policy stipulates that they still need to put out a placating answer when they can't find the proper info on their database, they will do so.
They're not doing that to spite you. They're doing that to earn their paycheck and pay the bills. If they're working to EA or Procter & Gamble or Burger King, makes no difference to them. It's just a paycheck.
You're correct, could very well be that the main reason for such a help desk is to give people "false hope", aka "soothing their dissatisfaction until they either forget the issue or we come up with a fix". And if that's indeed the case, I don't think anyone should expect a low paying employee to go against their orders and "hey mate, this is a bad product and I was told to stall you the best I can".
literally. what else is new. told myself i wouldnt buy ea again. hear some good things about the game and buy it on steam to play with my friends only to find out for the first time in my gaming history pc players cant play with each other due to where they bought the storefront. EA is complete zika. ea truly needs to go under soon
- @mariohomoh Apex Legends has Steam/Origin crossplay
Crossplay when?
@UniQue1992 wrote:Crossplay when?
We have no idea.
maybe
person 1 was the house keeper
person 2 was the facility manager
person 3 was the security guy at the entranceAbsolute disgrace!