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KUBMURKEM's avatar
KUBMURKEM
Seasoned Newcomer
5 hours ago

EA Help told me to 'upvote' instead of fixing my 8-day lockout!

After waiting for 8 FULL DAYS (192 hours) without access to FC 24, the only 'solution' EA Help (Leimar) offered me via email was to 'upvote similar issues on forums' and stay patient.

I am a paying customer, not a beta tester. My license is broken (DisplayName field missing error) and instead of a technical fix, I am being told to go click buttons on a forum? This is how EA treats its customers who are victims of their own server-side errors.

This is unacceptable. I need a Senior Specialist to manually fix my entitlement for Case #23994094. Stop ignoring your customers!"

1 Reply

  • KUBMURKEM's avatar
    KUBMURKEM
    Seasoned Newcomer
    4 hours ago

    Update: Now an advisor named Saurabh sent me the EXACT same copy-paste template as Leimar. 9 days without service and EA Help keeps giving me scripted answers instead of a technical fix. This is a total lack of respect for customers. #23994094

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