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khevan5967's avatar
khevan5967
2 years ago
Solved

FC 24 Ps4 disc version (Standard edition) dual entitlement Question

Hello Everyone, 

I have purchased FC 24 standard edition ps4 version to play on my Ps5  , it says on the box that I have ps5 upgrade available. 

I cannot seem to have it on my Ps5 system though. I want to upgrade to ps5 version. 

Can anyone help? 

I've inserted the disc installed the game  > go to ps store but I don't have any option to upgrade to ps5 version ☹️ 

12 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Have you read the link shared above @Ahmad_Shaker.

    If that does not help then you need to speak with PSN support

    Darko

  • khevan5967's avatar
    khevan5967
    2 years ago
    @EA_Darko Spoke with them they suggested to check the disc region well mine is region 2 so i created an account with region 2 but still nothing i think its a scam lol
  • Ahmad_Shaker's avatar
    Ahmad_Shaker
    2 years ago

    @EA_Darko Yeah man. I read it thoroughly. Still nothing. As you can see in the attached snaps: I don't have the “upgrade” option on the game hub. Just “copy”, which basically downloads the ps4 version on my ps5 console. And in my library only the ps4 badge appears on the game icon. I also made sure that my psn account matches the disc region.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey all, you will need to speak with PSN support in relation to this.


    Darko 

  • khevan5967's avatar
    khevan5967
    2 years ago

    @Ahmad_ShakerI spoke with PSN Export guy, he asked me some question and I was able to get the PS5 upgrade.

    On my disc it is written CUSA-40324 , he asked for this and checked and came back with an answer that the game is from Europe region, and suggested I create a UK or France account. I did and I got the upgrade to ps5 but you have to look for it in PSN Store while having the disc inserted.

    Try it and let me know or you can chat with PSN Expert (NOT Support)

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