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flugzeugspieler's avatar
flugzeugspieler
2 years ago

How long does it take for EA help to respond nowadays?

Ive searched if other people also had this problem, which I did get results, but theyre really old. I sent in a case for being banned for (imo) doing nothing wrong*. Its been over 72 hours since I sent it, idk if being banned has something to do with it taking longer. But it is crazy how long I have to wait. In the meantime I've already started a new account and played on there making good progress.

I just want to know whats taking so long, or how long I could exprect to wait for a response at least. It says that the case is "in progress" which means its making its way up in the queue, if im not mistaken?

* The reason (I think) I was banned is because there was a glitch in the new season (8 aka futties) where I somehow completed the daily play twice in one day giving me an extra 75xp or so, which also meant I could finish the weekly xp early giving me an extra 400xp. But I did not abuse the glitch (which would be against the agreement) because I couldnt even do it again. Thats most likely the reason I got banned, but it is completely unfair to get banned for EA's mistake. I also did not gain any advantage over others because others are already a lot higher on the ladder and I didnt even get 94 fabinho yet, the stadium item and the mid packs is all I got. 

6 Replies

  • RadioShaqs's avatar
    RadioShaqs
    Hero
    2 years ago
    @flugzeugspieler0 Just depends how many people are ahead of you. If they just did a big ban wave then the response time will be longer as more are appealing it.
  • flugzeugspieler's avatar
    flugzeugspieler
    2 years ago
    @rafaello1907 I hope so, but the time it takes will probalby depend on the amount of people that have the same problem, the amount of people used ea help and what type of problem you have. I just wanna know how long I can expect to wait, its been over like 100 hours since Ive sent my ban appeal tho.
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey everyone, 

    Just clearing up how long the Terms of Service Team usually takes to respond, you can find this information here: Get information about your EA Account lock, ban, or suspension

    Spoiler

    How do I appeal my lock, ban, or suspension?

    If you think the ban, lock, or suspension on your EA Account was a mistake, you can appeal the decision.

    To appeal, select the available method to contact us here, fill out the webform, and select Send.

    If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions:

    • lock your EA Account
    • remove the content charged back.

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake.

     @flugzeugspieler0 If you haven't received a reply yet, you can expect to receive an answer via email in the coming days. The email will be sent to the one being used on your EA account. 

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