Forum Discussion

Albino-Fish00's avatar
Albino-Fish00
2 years ago

Online service disabled on your account due to parental control

My 11 year old younger brother is being blocked from using online services (including Ultimate team) on EA FC 24 on PS4. When he tries to log on the following message appears: "Online service is di...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, @Albino-Fish00 

Child accounts are restricted from online play if they are under the age of 13. You can find more information on this here.

welbucci's avatar
welbucci
2 years ago
@EA_Aljo wrote:

Hello, @Albino-Fish00 

Child accounts are restricted from online play if they are under the age of 13. You can find more information on this here.

This cannot be the case, EA is selling the game as PEGI 3 and in FIFA 23 and previous children under 13 were allowed to play (my kids were doing it...)

I'm expecting EA to correct this immediately, if this is what's been keeping my son out of the game for the past over 10 days!!!

  • freshies123's avatar
    freshies123
    2 years ago

    @EA_Aljo can we please have an update on this issue?

    EA is not following the parental control settings configured on the PS4 console platform, despite advice from yourself to the contrary.

    When will this be resolved please?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @freshies123 

      I'm not aware of any issues with this. Child accounts under the age of 13 are not able to partake in multiplayer modes. Offline modes are playable for all ages though. This is intended.

      • freshies123's avatar
        freshies123
        2 years ago
        @EA_Aljo offline modes are not playable on PS4 unless your age restriction is lifted to 12+
        Also, as you rightly point out, EA supposedly follows the parental restriction settings of the console. Where online play has been granted to an account younger than 13yrs old this is not being honoured by EAFC24. I reiterate that this experience is completely different to that which is experienced with FIFA22 and FIFA23.
        Also to make it perfectly clear You can't even launch the game unless your age setting is set to 12+, despite it being a PEGI-3 rated game!

About FC 24 General Discussion

Discuss the latest news and game information around EA SPORTS FC™ 24 in the community forums.9,174 PostsLatest Activity: 2 days ago