Forum Discussion

2 years ago

Online service disabled on your account due to parental control

My 11 year old younger brother is being blocked from using online services (including Ultimate team) on EA FC 24 on PS4. When he tries to log on the following message appears: "Online service is di...

welbucci

2 years ago

@EA_Aljo wrote:
Hello, @Albino-Fish00
Child accounts are restricted from online play if they are under the age of 13. You can find more information on this here.

This cannot be the case, EA is selling the game as PEGI 3 and in FIFA 23 and previous children under 13 were allowed to play (my kids were doing it...)

I'm expecting EA to correct this immediately, if this is what's been keeping my son out of the game for the past over 10 days!!!

freshies123

2 years ago

@EA_Aljo can we please have an update on this issue?

EA is not following the parental control settings configured on the PS4 console platform, despite advice from yourself to the contrary.

When will this be resolved please?

EA_Aljo
Community Manager
2 years ago
@freshies123

I'm not aware of any issues with this. Child accounts under the age of 13 are not able to partake in multiplayer modes. Offline modes are playable for all ages though. This is intended.
- freshies123
  2 years ago
  @EA_Aljo offline modes are not playable on PS4 unless your age restriction is lifted to 12+
  Also, as you rightly point out, EA supposedly follows the parental restriction settings of the console. Where online play has been granted to an account younger than 13yrs old this is not being honoured by EAFC24. I reiterate that this experience is completely different to that which is experienced with FIFA22 and FIFA23.
  Also to make it perfectly clear You can't even launch the game unless your age setting is set to 12+, despite it being a PEGI-3 rated game!
- freshies123
  2 years ago
  @EA_Aljo from the EA websire that you posted in this thread previously.
  This is not the experience currently with EA Sports FC24 on PS4.
  Please advise.
  - EA_Aljo
    Community Manager
    2 years ago
    @freshies123
    
    You can click on the + sign as seen in the screenshot here to view the age limits in each country.
    
    We cannot change this as we have to comply with the regulations of each country.
- R2D2SITH
  2 years ago
  It’s December for me and my son has level 11 which is the max setting and he still cannot play Apex with me and my gf