Community Manager@AyyFoo6 Hey, for these, when a refund is processed and it goes past about a week with no refund, you would need to reach out to live support so that they can take a look. They have a specific process they follow for refunds not being received. Not something that is handled over the forums.
You can contact our live support on our Help Site. To request a chat or open a case through email.
Cheers!
I have been waiting for my Refund since one week, havent gotten any response from the "cases'. I wanted to try to contact through Chat in EA Help. it seems like there's no chatting with you guys now. its really frustating and terrible experience for me. PLEASE I NEED HELP AS SOON AS POSSIBLE... PLEASE EA I BEG YOU
Community Manager@bsdsignr When a refund is processed through the system, or by support and it goes past a week, you have to contact live support as they have a process for dealing with these specifically. The best way to get a chat is with the following:
You can contact our live support on our Help Site. To request a chat or open a case through email:
