I brought FC24 which is broken and unplayable. I cant play one game of Seasons without half my team turning to goalkeepers whenever I switch the tactics during the game. Tried downloading the update and still not solved. I cant believe the game passed testing and was released in this state. Ive accepted Ive wasted £70 as I brought it digitally from the PS Store and cant get an refund. Whats upset me more is how rude and condescending the agent was on your Live Chat. As someone that has played Fifa since '98 its unlikely I will ever buy another EA Sports game again after this experience. I'd like to complain about him personally Ive kept a copy of the chat transcript.

@MikeBru2102 when I said "you" I meant EA Sports broadly who they are representing. They can't refund me because I didn't purchase from them directly.I asked whether they understood football because they said how I expected the game to be. Having 6 goalkeepers in the goal mouth is a fundamental issue that makes the game broken and unplayable.Why should I have to go on forums and spend my time to make posts about the game? I paid my money I can accept a few little bugs or minor glitches but i currently have a product that was expensive and basically useless to me and Im expected to take my personal time running round trying to get it sorted out?If you think this is acceptable maybe you need to take a little break from here."Akash (04/10/2023, 00:42:44): Yes, I have seen the screenshot and of course I know football but not better than you.Akash (04/10/2023, 00:43:04): You are best, legend and passionate football player of all the time in FIFA."

@mfclagboat Why do you keep saying brought? It’s bought.

@mfclagboat No offense intended. It just makes me irrationally angry. I’m sorry to hear about your troubles. I hope you get the resolution you’re hoping for.

If you work for EA you deserve every * thrown at you, I'm sorry but it's true.

I've just read the transcript and it was you that came across condescending in it "Do you understand football?". The customer service agent didn't make the game, she didn't even sell you the product, PS Store did. At the end she was trying to get your refund sorted out. I agree the game is absolute trash though. I don't have your problems, but I have other issues and can't believe they even released it. Surely they must have tested it before releasing it.

Rude Customer Service / FC24 Unplayable

14 Replies

RealMCheatCode
New Ace
2 years ago
I've just read the transcript and it was you that came across condescending in it "Do you understand football?". The customer service agent didn't make the game, she didn't even sell you the product, PS Store did. At the end she was trying to get your refund sorted out.
I agree the game is absolute trash though. I don't have your problems, but I have other issues and can't believe they even released it. Surely they must have tested it before releasing it.
mfclagboat
2 years ago
@MikeBru2102 when I said "you" I meant EA Sports broadly who they are representing. They can't refund me because I didn't purchase from them directly.

I asked whether they understood football because they said how I expected the game to be. Having 6 goalkeepers in the goal mouth is a fundamental issue that makes the game broken and unplayable.

Why should I have to go on forums and spend my time to make posts about the game? I paid my money I can accept a few little bugs or minor glitches but i currently have a product that was expensive and basically useless to me and Im expected to take my personal time running round trying to get it sorted out?

If you think this is acceptable maybe you need to take a little break from here.

"Akash (04/10/2023, 00:42:44): Yes, I have seen the screenshot and of course I know football but not better than you.
Akash (04/10/2023, 00:43:04): You are best, legend and passionate football player of all the time in FIFA."
RealMCheatCode
New Ace
2 years ago
@mfclagboat I agree. There should be a better way to complain about the product than make posts on a forum. Everyone has problems with the game at the moment and most of them are basic things that shouldn't be a problem in the first place. Two updates we've had and the same problems are still there.
If I was working in customer service and someone was complaining about a product and said "do you understand football?", I would have responded in the same way. She wasn't being condescending, she was sarcastically replying to your condescending remark. Had you been a bit nicer about it then I'm sure you would have got a better reply. At the end of the day she is a customer service agent who probably has to speak to a lot of people in a day. All she could do was help you get a refund, which she was willing to do. If you bought it from PS Store then you should maybe speak to their customer services about a refund
mfclagboat
2 years ago
@MikeBru2102 I asked her if she understood football to make sure she realised how critical the problem was to being able to play the game. Its not what I expect the game to be, its fundamental to the game being operational. I wasnt even being tricky with her it was a genuine question. I wouldn't imagine having any knowledge of football is a job requirement when you just direct everyone complaining to a forum.

I've never experienced an issue as bad as this in all the years Ive played computer games.The bare minimum you expect from a football game is 10 outfield players and a single goalkeeper. I googled how to get a refund on FC24 and this is where I ended up. I realised I had to go to the PS Store when I couldnt find the order number.

Is that the standard for Customer Service now then? A disgruntled customer who has every right to be aggrieved comes on and you deal with them with sarcasm? You should apply for a job with them you seem over qualified.
grn1989
Seasoned Adventurer
2 years ago
@mfclagboat Why do you keep saying brought? It’s bought.
mfclagboat
2 years ago
@grn1989 Some of the saddest, loneliest people on planet earth on here ain't there. Ive got 1 random stranger telling me how I deserved to be spoken to like * by a customer services rep and another acting like my English teacher. They wonder why I just wanted my money back and not have to come on here snagging their game. I need my head tested.

Serves me right for buying a PS5 without a cd drive. At least I could have used the disk as an ash tray if the shop didnt take it back.

Good luck to you all.
mfclagboat
2 years ago
Got to laugh Ive wasted 70 quid but I have as many forum badge rewards now as Thibaut Courtois' running around the 6yd box.
grn1989
Seasoned Adventurer
2 years ago
@mfclagboat No offense intended. It just makes me irrationally angry. I’m sorry to hear about your troubles. I hope you get the resolution you’re hoping for.
FeetSoSoft
Seasoned Rookie
2 years ago
If you work for EA you deserve every * thrown at you, I'm sorry but it's true.
EA_Barry
Community Manager
2 years ago
@mfclagboat

In addition to your post here, our Advisors will be happy to document your complaint also.

Click the following link to get started: https://help.ea.com/en/help-home/

For help with contacting an Advisor, please see this link: go.ea.com/HowToEAHelp

Thanks.