Forum Discussion

1 year ago

Solved

All Players on Transferlist sold without receiving any coins

First all my 97 items have been stuck in Processing. After this issue was resolved i relisted all of them. Wihle the auctions expired all Players are marked as sold now but i did Not receive any coins from the Sales. My best guess ist; that this is a glich and the items should remain on the Transferlist as Not sold. I want either the coins for the sold auction or all the Players Back for relisting.

Please fix this.

As you can See in the Screenshots; some items Like Majri are really sold. (No buy now price is visable anymore) Others are Not sold Like barella. (Buy now price is still visable in the Details)

I already opened a Case but Nobody will reply.

technical issues

grub90
1 year ago
With starting the App this morning it got all corrected. 10 Players sold 87 Players ready for relisting. Probably the Server synched correctly now. So for all others Who have this Problem: be Patient and dont clear your Transfer list.

4 Replies

EA_Aljo
Community Manager
1 year ago
Hi there, @grub90

I'm sorry to say, we cannot help with missing content over Answers HQ. Please try opening a case with an advisor again so they can investigate this. Instructions for that can be found here. Thank you.
grub90
1 year ago
Hi there EA_Aljo,
Thank you your Response.
See attached the Case. Nobody is looking for it and i already checked all i can Check myself.
The Case ist stuck on waiting for Player.
The Case number is 177545565.
Can you Look into it ?
Thanks a lot.
grub90
1 year ago
With starting the App this morning it got all corrected. 10 Players sold 87 Players ready for relisting. Probably the Server synched correctly now. So for all others Who have this Problem: be Patient and dont clear your Transfer list.
EA_Aljo
Community Manager
1 year ago
@grub90

Thanks for the update. Glad to hear it's been resolved. Please let us know if you have any other issues. Good luck and have fun!