Forum Discussion

22ChrisF22's avatar
11 months ago
Solved

"Already have an evolution version of this player" error

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? ChrisF22
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 03/01/2024
What time did you see the bug? (HH:MM AM/PM) 18:05
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try submitting an already evolved player into the new evolution
What happens when the bug occurs? It doesn't let me submit the player
What should be happening instead? I should be able to submit the eligible player

I'm not able to submit my already evolved Eddie Nketiah into the new evolution, because it says I already have an evolution of this player. It doesn't work on the Web app either. 

  • EA_LeonSK's avatar
    EA_LeonSK
    11 months ago

    Accepted as a solution for visibility


    Hey all,

    We can see from your post that you're receiving an error mentioning you already have an Evolution version for that player. To investigate this issue, please share the following info:

    • Platform:
    • Account:
    • Evolution you're trying to activate:
    • Name, Rating, and Version of the Item you're selecting for this Evolution: 
    • Do you have other versions of the same player? If yes, mention them.
    • Did you discard another Evo item of that player in the past?
    • Error message received when you try to select the player:
    • Screenshot of the message.

    Thank you


    UPDATE: The issue is now fixed. Thank you all for your patience and collaboration


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