Forum Discussion

TeaStream's avatar
2 years ago

Audio cuts and the game crashes after (PC)

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number GTX1660TI
Enter RAM memory size in GB 32GB
Which mode has this happened in? Clubs
Which part of the mode? Club Match
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? upon entering the position selection in the pre-match screen the audio cuts and then the game closes, I'm assuming its linked to the change into voice chat.
What happens when the bug occurs? The audio cuts, then around a minute later the game closes
What should be happening instead? the game shouldn't be closing itself

I can start the game up perfectly, no problem at all and my pc isn't under the recommended specifications. But, when I enter the pro clubs section where you and your friends pick the positions before entering a match the audio cuts for a second, which is causing my discord to bug and stop me from hearing or talking in my calls until I leave and re-join. about a minute or two after the audio issue the game just closes without giving me a crash error or anything. I've also tried online friendlies and have the same problem as soon as I send the invite to my friends it goes to the lobby screen and the audio cuts and the same mentioned above happens, I assume its an audio related bug since it only closes after the audio cuts, I managed to spend ages creating my pro clubs character completely fine with out it crashing.

I've tried reinstalling, turning the voice chat off in the settings, repairing the files of the game, clearing the cache on the EA application, uninstalling and reinstalling the anti-cheat, I tried it out of a call even with discord not running and it still does the same thing and from what I've seen no one has had the same issue yet. It's rather annoying that I spent a fair bit of money on a game just to stare at the menu and not being able to play it.

2 Replies

  • TeaStream's avatar
    TeaStream
    2 years ago

    I managed to fix this issue ( sorry forgot to update the post), it only took me 24 hours 0_0.

    I use razer synapse which I thought could be the issue since it seemed an audio related bug. First of all the game has no output selection because EA clearly don't understand what a pc is, so I assume that the game just selects the output that is set for games. I have one called " Razer audio controller - game" which I changed to the default output, which can be done in the  "Sound control panel" in the pc settings. once that was changed the game worked perfectly.

    Can't say that this fix will work for you, but maybe try setting a different audio output to default and see if it starts to work. 🙂

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