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dstrm97's avatar
2 years ago
Solved

Can’t claim Milestones reward - List 1000 Market Mastery

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number AMD Radeon
Enter RAM memory size in GB 16
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 04/11/23
What time did you see the bug? (HH:MM AM/PM) 00:55 AM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into Objectives, then select Milestones, and then try to claim the completed objective named “List 1,000” in the Transfer Market Mastery tab.
What happens when the bug occurs? The game closes the Objectives page in-game after the error message “We have encountered an issue, please try again” comes up, and you press the “a” button, taking you back to the main Ultimate Team page. The objective is also not possible to claim on the Companion app, where the message “Failed to claim Season Rewards” with a red background shows up on screen.
What should be happening instead? The finished objective should be claimed as it has been completed.

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number AMD Radeon
Enter RAM memory size in GB 16
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 04/11/23
What time did you see the bug? (HH:MM AM/PM) 00:55 AM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into Objectives, then select Milestones, and then try to claim the completed objective named “List 1,000” in the Transfer Market Mastery tab.
What happens when the bug occurs? The game closes the Objectives page in-game after the error message “We have encountered an issue, please try again” comes up, and you press the “a” button, taking you back to the main Ultimate Team page. The objective is also not possible to claim on the Companion app, where the message “Failed to claim Season Rewards” with a red background shows up on screen.
What should be happening instead? The finished objective should be claimed as it has been completed.

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number AMD Radeon
Enter RAM memory size in GB 16
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 04/11/2023
What time did you see the bug? (HH:MM AM/PM) 00:55 AM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into Objectives, then select Milestones, and then try to claim the completed objective named “List 1,000” in the Transfer Market Mastery tab.
What happens when the bug occurs? The game closes the Objectives page in-game after the error message “We have encountered an issue, please try again” comes up, and you press the “a” button, taking you back to the main Ultimate Team page. The objective is also not possible to claim on the Companion app, where the message “Failed to claim Season Rewards” with a red background shows up on screen.
What should be happening instead? The finished objective should be claimed as it has been completed.

[Title Edit for searchability - Admin.]

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  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    UPDATE: The issue has been fixed; thank you all for your feedback.


    Hey all,

    I am sorry to read that you receive an error message every time you try to claim your milestone reward by listing 1,000 players on the market.

    To help our Team with the investigation, please provide the following info:

    • Platform:
    • Account name: (EA ID / Psn ID / Gamertag)
    • Error message received:
    • Date/Time when the issue occurred*:
    • Screenshot

    Thank you for your time and patience.

    LeonSK

185 Replies

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