Forum Discussion

raistlin110376's avatar
raistlin110376
Seasoned Novice
1 year ago
Solved

Can't access online features on Xbox - You must be signed in to Xbox network

I had to reset my xbox one as games didn't started. I choose the option to reset without removing the data. After that my games are working but I can't play online games in EA FC24.  There is information I need to be connected to my xbox account (I am) and login to EA servers. My Xbox account is linked with EA servers but it still doesn't allow me to play online games. I tried all troubleshooting procedures,  contacted support,  but they weren't able to help.  Did anyone had such issue and found the solution? My EA account is not suspended,  I changed password today to be sure it wasn't hacked. 


CM: Edited to update thread title to include more context 

  • EA_Pulsar's avatar
    EA_Pulsar
    1 year ago

    Resolved

    UPDATE

    We believe this issue is resolved following the system update released on September 6th, which addressed the problem

    Make sure to download the new Xbox system updates.


    The team is still looking into this issue with our partners. 

    As a workaround, you can try connecting your Xbox via Ethernet cable. 

    Also, you can follow the thread on the Microsoft forums for more information. Here


    If you are still not able to access online features because of this issue, please share the following details with us:

    • Gamertag:
    • Platform:
    • Summary of Issue:
    • Recent Timestamp (Date, Time, Timezone)
    • Name of your ISP:
    • OS version installed on your console:
    • Screenshot of the error message: 

    Thank you once again for your support! 

76 Replies

  • MIIICHKOO's avatar
    MIIICHKOO
    1 year ago
    @raghavsyal94 If you want the game to work for you again you need to facotory reset it 🤦‍♂️ otherwise you wont be able to play sorry
  • É um problema da MICROSOFT junto ao xbox, chamado ''bug do wi-fi'' tenta ligar o cabo de rede direto do seu roteador para o xbox que funciona.

  • VinceA301's avatar
    VinceA301
    1 year ago

    I just don’t understand why this clueless guy @MIIICHKOO  is the one responding to our questions/concerns. Where is EA? Why can’t they just tell us how to solve this awful issue without deleting the data, or at the very least when a fix will be ready? It’s insane, and it makes me question whether or not to buy EA FC 25, in 13 years of FIFAs I’d just never experienced anything like this.

  • I am currently still having this problem my console is up to date aswell

  • Idanku's avatar
    Idanku
    1 year ago

    Me too.

    XBOX Series S , game pass ultimate.

    Bought it yesterday, all up to date.

    FC24 Can't connect to ea server, tried every solution. Connects through ethernet

Featured Places

Node avatar for FC 24 Technical Issues & Bugs

FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.Latest Activity: 40 minutes ago
20,853 Posts