Can't redeem my EA FC Code. Please read

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) today
Summarize your bug cant redeem my code
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i dont know
What happens when the bug occurs? error/invalid
What do you expect to see? that i redeemed my game

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Hey.

I have bought EA FC 24 Ultimate Edition but i cant redeem my code. It says that the code is invalid, but before i confirm the code it literally says that the game is EA FC 24 Ultimate Edition.

I get an Error code on the myaccount.ea.com website and the invalid code on the EA App.

Some informations:

I bought EA Pro Play last year october, so i have it until  the16th October this year, but surely that shouldnt be the reason i cant redeem my EA FC code, or am i wrong?

Thanks ahead.