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56f55ab81b01dee's avatar
2 years ago

Can't start game from Epic games

I purchased the FC 24 game from Epic games. I downloaded and installed the game cleanly. I completed my computer and application updates. Despite this, the game closes 3 seconds after a black screen appears while opening. Can you please suggest a solution?

13 Replies

  • kidd6161's avatar
    kidd6161
    2 years ago

    I got a brand new lap top with all updates done. I was only able to run the game once after trying 45 mins yesterday but now its not working. I tried everything here but I only got 2 seconds black screen and it vanishes. Here is my dxdiag, help me please.

  • Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 542423
    Which client functionality are you experiencing this bug with? Launch Game
    When did this happen? (dd.mm.yy hh:mm) 2/19/2024
    Summarize your bug When i launch EA FC 24 from epicgames it close and goes back to epic games. no errors and i cant get in the game./
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? I dont know. i got it since yesterday
    What happens when the bug occurs? game does not launch
    What do you expect to see? A solution

    When i launch EA FC 24 from epicgames it close and goes back to epic games. no errors and i cant get in the game. nothing happens.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kidd6161 Even if this is a brand new laptop your Intel(R) UHD Graphics Driver Date is: 10/5/2022. This means you need to install the latest drivers.  

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