Champs win has counted as a loss?

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? DANPAKA
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/01/2024
What time did you see the bug? (HH:MM AM/PM) 08:15pm
What is your time zone? GMT (UTC)
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Win a game in playoffs
What happens when the bug occurs? Won the game, went back to the menu at the end, notification saying “cannot process request” appeared. Loss was given instead of a win.
What should be happening instead? Should have been given a win +4 points

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Plz help thanks