Clubs win didnt register

I have a problem with EA FC Clubs. We are playing playoffs and have won 4 games and lost 4, it is documented in the calendar. After 2 of our wins when the game was finished we ”lost connection” and were kicked out of Clubs and in the season it says that we have only won 2 and lost 4. Why is that happening? Can we get those 2 wins back as it says in the calendar?

We have the same issue, plenty of people have reported this over in the Pro Clubs section. 

We need some communication from EA about how this is going to be resolved very soon before the play-offs finish.

The game finished and we had won and as you can see from the photos it counted in one section but not the other. 

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? jung_berg9
Which mode has this happened in? Clubs
Which part of the mode? Club Match
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Play a playoff game and win.
What happens when the bug occurs? The game threw you out to the main menu, with the win not counting.
What should be happening instead? Count the win

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So basically after the game is over, when we see the raiting, the game says communicating error and threw us out to the main menu.

We re enter and we see we got the match xp, we also see the win at the calendar.

But the match count is not gotten down, and our playoff table also not registering the game.

Instead ot 9-2 we are at 5-4 because of bugs…

2 wins not counted

1 time my friend got disconected at 2-2 (two of us were playing only)

1 time our players got frozen in place while taken a freekcik, the time was just running and we cannot do anything (the freekcik would been a goal, the match was at 0-0 but we has 11 shots on target they had 0, we lost the waiting game and quit first… it counted as a loss)

basically clubs is full of bugs.

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? ethanwoodyf1_
Which mode has this happened in? Clubs
Which part of the mode? Club Match
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? At the end of a Clubs Playoff match when a game is won, it disconnects from the server and kicks to main menus. Then when entering back in to clubs the win is not applied to the playoff table. However, the win is registered in match history and still seen as a playoff game. So the match is there clearly, but just not added to the playoff record.
What happens when the bug occurs? Disconnected at the end of the game. The match win is not applied. But is seen in match history.
What should be happening instead? Should just return to match search, and have the win count.

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In Pro Clubs, we played in the playoffs and won 3 games, but two of them didnt apply to the playoffs.

At the end of a Clubs Playoff match when a game is won, it disconnects from the server and kicks to main menus. Then when entering back in to clubs the win is not applied to the playoff table. However, the win is registered in match history and still seen as a playoff game. So the match is there clearly, but just not added to the playoff record.

Product: EA SPORTS FC 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? MEGAman574
Which mode has this happened in? Clubs
Which part of the mode? Club Match
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Win a playoffs clubs match that goes into extra time
What happens when the bug occurs? Your club's W-L record will update correctly in the calendar, but in the playoffs rankings/season info, your record and your matches played will not update.
What should be happening instead? Your W-L record and matches played should update correctly

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In the images below you can see the proof of our games not counting towards our record. We played 6 playoffs matches, but only four counted (matches played is 16/20 when it should be 14/20). The games against T9ab mouk FC and RC Hoot Owls both went into extra time where we ended up winning both matches, however, our W-L record only updated in our calendar. Our season info/playoff rankings still show we are 2-2 even though we should be 4-2. Last playoffs, another issue with extra time wins/losses occurred where no matter the result, a draw would be counted and the goals for ratio would get screwed up. Just hoping that EA can fix this issue ☹️

I have seen this same issue here on the forum and it looks like EA still hasn’t fixed it. Today, we had 3 playoff wins that didn’t count towards our playoff record because after the game it disconnected us from the pro clubs servers. So those 3 wins didn’t count. The weird part is, those games show up on our match history in the calendar. It shows our actual real record for the day, and even shows it was playoff games, but the wins don’t count in the playoff points table. We should have finished the playoffs 13-2, which we would be really proud of. We just want our wins counted. The pictures shows our last 15 matches, in which we went 13-2. However, shown in the last picture (X Cream FC) it has us at 12-2 for the playoffs. Gamertag is rohrzz and club name is X Cream FC. Please credit us our wins and proper compensation.