I have been experiencing high ping throughout the day. After contacting my service provider, they told me that there was no issue on their end and suggested that I reach out to you for assistance.can you please help me?

@moawad93 It should be as close to 0% as possible. Anything more than .01% indicates an issue. You're at .2%. That's a lot of packet loss. Most likely, that's from being on a wireless connection.

connection quality | EA Forums

5 Replies

EA_Aljo
Community Manager
10 months ago
Hi there, @moawad93

Thank you for reaching out about this. We should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
moawad93
10 months ago
Here is the Connection Quality Report screenshot
EA_Aljo
Community Manager
10 months ago
@moawad93

Thank you. Your report is showing a very poor connection with a high amount of packet loss. This is why you're disconnecting. It also looks like some matches are played on a wireless connection. Can you switch to a wire for all your matches?
moawad93
10 months ago
yes of course I'll switch to a wire for the upcoming matches.

In your opinion, what number should packet loss be to get a better gaming experience than this?
EA_Aljo
Community Manager
10 months ago
@moawad93

It should be as close to 0% as possible. Anything more than .01% indicates an issue. You're at .2%. That's a lot of packet loss. Most likely, that's from being on a wireless connection.

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connection quality

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