1 year ago

Disconnect after game counts as loss

I had finished one of my Champs games, which I won, and due to lag during the game I had to run internet troubleshooting which kicked me out of the game. Although I had won the game, and the game had...

bug

EA_Aljo

Community Manager

1 year ago

Hi there, @xyzassasinzz

Thanks for reaching out about this. Are you frequently lagging or was it just this one game?

piggegris
1 year ago
THIS HAS HAPPEND TO ME 5 TIMES IN UT!!! Both in champs and in Rivals.

Latest was today, i was playing a div 1 rivals game and won with like 8-2 and scored 4 goals with my ongoing evo which was nececary and very hard. + i needed to get a win in rivals. But then after a clear victory when I get to the after-game menu i get a massage from ea saying "we cant take your request" and then i get kickad out from ultimate team. When I come back in the game didnt count and It counted as a disconnect although i have no trouble with internet. Just ea's poor servers!

This has happend in champs also multiple times after ive won. FIX YOUR SERVERS!!!

Edit: Removed swearing. Per the Answers HQ rules, please keep your posts free from profanity. -CM
xyzassasinzz
1 year ago
I have had pretty consistent lag issues, on otherwise solid internet for other games and speed tests which come back good/great. Have a Wi-Fi hub that boost my connection in my room which I have now hardwired to, but still have some button delay and occasional rubber banding/speed up lag. The main issue is the fact I was in the post game menus when I changed to wired and it didn’t log the win, ended up going 8-12 this weekend so missed out on player picks because of it.
- EA_Aljo
  Community Manager
  1 year ago
  @xyzassasinzz
  
  Even with a booster, you're still on a wireless connection. I would recommend using a powerline or MoCA adaptor instead.
  
  I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
  - xyzassasinzz
    1 year ago
    Unfortunately I don’t have any screenshots of the game, as I had no idea I was going to be kicked out, but it is the game on my login on the 30th of April at 20:18, all games after that were played on Ethernet and had ~12-15ms less ping and 5-6ms less jitter.
    
    like I say I have no evidence/photos/screenshots showing the score line but I have got evidence of the switch to “wired” which caused me to take a loss rather than a win