Disconnect after game counts as loss
I had finished one of my Champs games, which I won, and due to lag during the game I had to run internet troubleshooting which kicked me out of the game. Although I had won the game, and the game had...
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EA_Aljo
Community Manager
Community ManagerEven with a booster, you're still on a wireless connection. I would recommend using a powerline or MoCA adaptor instead.
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Unfortunately I don’t have any screenshots of the game, as I had no idea I was going to be kicked out, but it is the game on my login on the 30th of April at 20:18, all games after that were played on Ethernet and had ~12-15ms less ping and 5-6ms less jitter.
like I say I have no evidence/photos/screenshots showing the score line but I have got evidence of the switch to “wired” which caused me to take a loss rather than a win
- EA_Aljo
What I need is a screenshot of the CQR. Can you do that? You got part of it with the match history.
Hi, I have attached a few bits from the CQR but I’m not sure specifically what you are looking for to be honest, hope these are okay
- EA_Aljo
It looks like you're switching between a wireless and wired connection. Can you switch to a wired connection without using the booster and power cycle your equipment with the following steps? Unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. I'd like to see if bypassing the booster will help. This would be a good test to see if that's the problem or not.
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