Forum Discussion

Wigglywamma's avatar
Wigglywamma
11 months ago
Solved

Disconnection from EA Servers

I get disconnected from EA Servers at random times whilst playing EAFC 24.

It happens roughly every 5 mins and I obviously can't finish a game without disconnection so it counts as a loss. This will

probably be my last purchase of the EAFC series if this isnt rectified asap.

Please do not question my internet or connection, I get ultrafast internet. Strong connection.

I am still connected to the xbox server.

Please help me rectify your issue

technical issues
  • EA_Aljo's avatar
    EA_Aljo
    11 months ago

    @gygtgrgrtrgt 

    That's why you keep disconnecting then. You may want to look into getting a powerline adaptor. That would most likely resolve this. If that's not an option and you must stay wireless, make sure you connect using 5g. Also, try putting your system on it's own wireless channel. That can be done in your router settings.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi there, @Wigglywamma 

    Thanks for reaching out. We should go through some connection troubleshooting so we can find out why you keep disconnecting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

  • gygtgrgrtrgt's avatar
    gygtgrgrtrgt
    Seasoned Newcomer
    11 months ago

    @EA_Aljo  The same just happened to me and I’m quite angry as it means that I can now no longer reach Rank III in Champions. I have good internet and this never usually happens so why it has now, I haven’t a clue. For reference, the match was 2-2 when I disconnected, which makes it even worse as I had a chance of winning.

  • Wigglywamma's avatar
    Wigglywamma
    11 months ago

    please see attached

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @Wigglywamma @gygtgrgrtrgt 

    Both of you are playing on a wireless connection. Disconnects and lag are common with those. Can you switch to a wire or is your router too far away?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @gygtgrgrtrgt 

    That's why you keep disconnecting then. You may want to look into getting a powerline adaptor. That would most likely resolve this. If that's not an option and you must stay wireless, make sure you connect using 5g. Also, try putting your system on it's own wireless channel. That can be done in your router settings.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,761 PostsLatest Activity: 11 hours ago