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m7kd's avatar
m7kd
1 year ago
Solved

ea app

I redeemed a code for fc25 ultimate edition but I can't install it because its not in my libary
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    @m7kd 

    It would be good to contact an advisor and make sure there were no issues with the purchase. Please follow the instructions here for opening a case. Thank you.

m7kd's avatar
m7kd
1 year ago

I tried that three times and it didn't work 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@m7kd 

It would be good to contact an advisor and make sure there were no issues with the purchase. Please follow the instructions here for opening a case. Thank you.

  • m7kd's avatar
    m7kd
    1 year ago

    I tried to contact them with many devices but it's not working I write my name and email then I click continue but they always throw me out 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      1 year ago

      @m7kd 

      Please try these steps:

      1. Go to https://help.ea.com/en/help-home/
      2. Click on FC 25
      3. Select the EA Account tile
      4. Click on See more topics
      5. Click on 'I want to check my order status'
      6. Click on the option for chat

      That should get you in touch with an advisor.

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