EA FC 24 crashing at launch

Question

Product:&nbsp;The EA appPlatform:&nbsp;PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with?&nbsp;Launch GameWhen did this happen? (dd.mm.yy hh:mm)&nbsp;10/12/23Summarize your bug&nbsp;EAFC 24 crashes on start logo, There is no hardware problem, I borrowed a friend's credentials and tried, game was working well. I used my EA id on few difference machines, game still won't launch at all. Completed all troubleshooting activities, reinstalled EA app, steam app and game twice, every system driver is upto dateHow often does the bug occur?&nbsp;Every time (100%)Steps: How can we find the bug ourselves?&nbsp;upon launching the gameWhat happens when the bug occurs?&nbsp;Game crashes immediatelyWhat do you expect to see?&nbsp;Expected to start the game‌NOTE: I have already spoken to 5 advisors and they have all mentioned we can't help please talk to community managers, I have been a customer for 10 years and this is how I get treatedEAFC 24 crashes on start logo, There is no hardware problem, I borrowed a friend's credentials and tried, game was working well. I used my EA id on few difference machines, game still won't launch at all. Completed all troubleshooting activities, reinstalled EA app, steam app and game twice, every system driver is upto date, it is something at EA's end on EA account

kingofpirate1993 · Answer

I'm on PC with EA APP and the game crash everytime i try to play a game, squadbattle,rivals or champions, what's happened?

teampeters · Answer

Every time I enter a match, my game crashes.. I can not play any game..&nbsp;when the match is on his way for 2 seconds it crashes.&nbsp;

aliovsky · Answer

Everytime I quit the game, my computer automaticly crashes and reboots. It doesn't matter if I ALT+F4 or quit in-game. This crashes cause my files or profiles to corrupt, and when that happens I can't even choose a profile because when I do, it also causes my computer to reboot. Checked the temperatures, and everything is normal in-game. I don't experience any fps drops or anything. My drivers are up-to-date. I experienced the same things in FIFA 23 on Game Pass, that's why I bought FC24 but everything remains the same.

Platform: Epic Games - EA App
Motherboard: ASUS B450M-K II
GPU: AMD Radeon 6650XT
CPU: AMD Ryzen 5 5600
RAM: DDR4 16GB

ea_barry · Answer

@Babayaga0408&nbsp;@TeamPeters&nbsp;@KingOfPirate1993&nbsp;

Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Check your machine meets the below requirements:&nbsp;

OS:&nbsp;Windows 10 - 64-BitProcessor(AMD):&nbsp;AMD Ryzen 5 1600 @ 3.2 GHZProcessor(Intel):&nbsp;Intel Core i5-6600K @ 3.50GHzMemory:&nbsp;8 GBGraphics Card(AMD):&nbsp;AMD Radeon RX 570 4GBGraphics Card(Nvidia):&nbsp;NVIDIA GeForce GTX 1050 Ti 4GBDirect X:&nbsp;12 Compatible video card or equivalent (feature level 12_0)Online Connection Requirements:&nbsp;512kbps minimum internet speed. Internet Connection required to install and play.Hard Drive Space:&nbsp;100 GB
Thanks.

teampeters · Answer

Sorry, forgot to mention, in Playstation 5

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EA FC 24 crashing at launch

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