Forum Discussion
I redeemed a code to download EA Sport FC 24 Ultimate edition. The download was pending for a few minutes. I restarted the EA app and the game does not appear in my library.
- 2 years ago
I have the exact same issue, absolute joke and its a nightmare trying to get any support from EA.
- 2 years ago
Literally same with me, I bought yesterday EaFc ultimate edition on instant gaming for 75$, and I redeemed my code and it started downloading but it was just preparing, then I tried to cancel download and try it again, but my game wasn’t in library and they literally took my money and i got nothing from it. When i try redeeming my code it says that my code do exists but Its already been redeemed
- EA_Darko2 years ago
Community Manager
Hey all, where did you purchase the game from?
If you purchased from a unauthorised retailer then there are risks: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/What if I purchase from unauthorized digital retailers?
Buying EA digital games from unauthorized sellers comes with a few risks. The following information can help keep you and your account protected.
Our games are sold at various online and in-store retailers across the world, but sometimes these retailers aren't all they seem to be.
Each purchase made from an unauthorized retailer carries risk. Make sure to keep your account and personal information safe:
- At best, you might get the wrong product or language version of a game you buy.
- At worst, unauthorized websites may be phishing for your EA Account or payment info. This can result in losing access to your account, or fraudulent activity with your payment details.
- It’s also possible that unauthorized retailers will sell you a fake, used, or stolen CD key or Product Code.
- Additionally, any illegally obtained games and Product Codes will be disabled by us. That means you won’t be able to play your game or redeem your virtual currencies, and we won’t be able to help you.
Darko
About FC 24 Technical Issues & Bugs
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