Forum Discussion

nomess1989's avatar
nomess1989
2 years ago
Solved

Xbox turns off during game only on EAFC24!!!

Product: EA SPORTS FC 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/09/2023
What time did you see the bug? (HH:MM AM/PM) 10:20AM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? Xbox turns off, controller is flashing.can only turn xbox on via button on xbox
What should be happening instead? Should be able to play a game I paid premium for

‌

  1. Product: EA SPORTS FC 24
    Platform:Xbox Series X
    Please specify your platform model. Microsoft Xbox Series X
    What is your Gamertag/PSN ID/Switch ID? Nomess89
    Which mode has this happened in? Ultimate Team™
    Which part of the mode? Rivals
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/9/23
    What time did you see the bug? (HH:MM AM/PM) 10:20AM
    What is your time zone? GMT (UTC)
    How often does the bug occur? Often (50% - 99%)
    Steps: How can we find the bug ourselves? Play the game
    What happens when the bug occurs? My xbox completely shuts off and my controller starts flashing. This only occurs on EAFC 24 and no other game.
    What should be happening instead? Should be able to play the game continuously.

‌

bug
  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    Marked as a Solution for visibility.

     

    Hey all.

    I'm sorry to read you're still experiencing issues playing EA SPORTS FC™ 24 on your Xbox.  We understand how frustrating it can be, especially if it happens during a match.

    In this thread, we can read about different situations where the game crashed and you got back to the Xbox Menu, or the console turned off unexpectedly, and we want to look into that.

    • If EA SPORTS FC™ 24 crashed and you returned to the Xbox Dashboard, please follow the instructions clicking Here.

    If your console turned off unexpectedly, be sure you removed any external devices from the console, and it is plugged into the wall, and bring us the following info:

    • Platform: (Xbox One/Xbox Series S/ Xbox Series X)
    • Gamertag:
    • Date/Time when issue occurred: (Add Timezone) 
    • Physical/Digital FC 24 Version:
    • Game mode you were playing: (example: Half-Time Division Rivals, Game menu)
    • Any message received before or after the issue occurred.

    Thank you very much for your patience and your time.

    LeonSK

152 Replies

  • Camkro's avatar
    Camkro
    2 years ago

    Product: EA SPORTS FC 24
    Platform:Xbox Series X
    Please specify your platform model. Microsoft Xbox Series X
    What is your Gamertag/PSN ID/Switch ID? Ckeu
    Which mode has this happened in? Ultimate Team™
    Which part of the mode? Squad Battles
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 22/9/2023
    What time did you see the bug? (HH:MM AM/PM) 16:25
    What is your time zone? GMT (UTC)
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Play the game...
    What happens when the bug occurs? Xbox shuts down.
    What should be happening instead? I should be able to play without any issues...

    ‌

    Every time I attempt to play EAFC 24, within a few minutes my Xbox is turned off. I have contacted Microsoft support and they have said it is an issue from EA's side, related to the game not utilising ray-tracing provided by the Xbox. I want compensation as I can't play a game which I paid extra to play a week early... This needs to be fixed!

  • clarkeboddy's avatar
    clarkeboddy
    2 years ago
    @Camkro Hi, I was on chat with EAFC24 last night, they said it is an Xbox issue!
    Have you solved the problem?
  • ColdBigfifa2000's avatar
    ColdBigfifa2000
    Rising Traveler
    2 years ago

    Same problem here. I had this with fifa last year and it never stopped for the whole year! I’ve seen so many forums about this issue as it’s only occurring specifically on EA titles that are X/S compatible, but it seems they don’t care to help. They just claim it’s an Xbox/Microsoft issue to dodge accountability. Its absolutely nothing to do with console overheating or anything like that. I mean at this point EA are an absolute joke if I’m honest! Imagine paying near to 100 quid to be given an unplayable game and then pretty much being told “tough luck not our problem” when seeking answers. I feel as if once EA have your money they’ll just leave you out to dry. I honestly hope I don’t have to go through another year of this garbage! PLEASE GIVE US A SOLUTION EA!!!!!!

  • KiwiSoldierAus's avatar
    KiwiSoldierAus
    2 years ago

    Having the same issue, and ONLY WITH EAFC 24.

    Can spend a lot of time on any other game. But when I play the new EA FC 24 game, it shuts off after a few minutes.

    • Losing a lot of points because of this issue
  • JordanRobo2014's avatar
    JordanRobo2014
    2 years ago

    I am in the same boat as you with this issues joke that they aren't even looking in to the issues cause by there game they make so much dam money off this game and can't fix the problem just like call of duty and other major game don't care about the small amount of people who have these issues 

  • nomess1989's avatar
    nomess1989
    2 years ago

    Same it is not on paying 100 pounds for a game that isnt working 

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,700 PostsLatest Activity: 3 hours ago