EA FC 25 ultimate pre-order bonus for FC 24 send to another account on same xbox

3 Aug update: I just received the GOTG pre-order bonus this morning finally. Thanks.

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Hi,

I've go through EA support chat (refer to case #185289387) and they asked me to post at the forum as this case is special.

I've pre-ordered FC 25 Ultimate edition on Xbox Series X store. However, I found that the pre order bonus GOTG icon pack has been send to another account on the same xbox series x.

I can provide detail of both EA account and also the proof of purchase at microsoft store.

In short, Account A (mine) bought EA FC 25 ultimate on xbox series x store, however Account B (my friend) at the same xbox (who didn't order FC 25) received the GOTG icon pack.

Thanks, as the game is nearly the end and hopefully it could get resolved soon.