Forum Discussion

zykepop's avatar
zykepop
2 years ago

Ea servers bugged

I keep getting the error message saying “You have lost your online connection. Check your home network. You will not be able to access FC’s online features until you reconnect to EA Servers.”  N...
technical issues
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@ulyssesych 

As a test, try switching your connection to use a mobile hotspot. Then, power cycle your PS4 and try again. Let me know if you can connect to Ultimate Team or not.

  • ulyssesych's avatar
    ulyssesych
    2 years ago

    @EA_Aljo 

    I tried it and it doesnt work as well. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ulyssesych 

    Unfortunately, I'm out of ideas. An advisor may be able to assist further with this. Please follow the instructions here for opening a case. Thank you.

  • ulyssesych's avatar
    ulyssesych
    2 years ago

    HI @EA_Aljo , the link provided doesnt really show me how to create a case? instead it it showing me how to find the hot topics and basically bad to Answer HQ. Can you provide me with a more straight forward way of do this as it have been 5 days since this happened and i still access the game and it is getting very frustrating . Thanks again for your help. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ulyssesych 

    1. Go to help.ea.com
    2. Choose FC 24
    3. Click on See all help topics
    4. Choose 'I need help loading my game'
    5. Select chat

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,769 PostsLatest Activity: 2 hours ago