Forum Discussion

zykepop's avatar
2 years ago

Ea servers bugged

I keep getting the error message saying “You have lost your online connection. Check your home network. You will not be able to access FC’s online features until you reconnect to EA Servers.” 

Now I know it isn’t my internet connection because I logged in to other games and I was able to join online sessions without any issues, so EA please sort your game out because it’s getting frustrating

30 Replies

  • @EA_Aljo 

    i bought a LAN cable in order to switch to wired connection. And it still didn’t work. the same issue happened. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ulyssesych 

    Did you also power cycle as I mentioned? Something else to try is using alternate DNS settings as described here.

  • HI, 

    Yes i tried both and they both doesn't work. I tried other game mode and they work just Ultimate team that doesn't work. 

    Sometimes it still get stuck at the "Selectl" & "Lanaguage select" screen before the Main Lobby of Fc24 as well. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ulyssesych 

    As a test, try switching your connection to use a mobile hotspot. Then, power cycle your PS4 and try again. Let me know if you can connect to Ultimate Team or not.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ulyssesych 

    Unfortunately, I'm out of ideas. An advisor may be able to assist further with this. Please follow the instructions here for opening a case. Thank you.

  • HI @EA_Aljo , the link provided doesnt really show me how to create a case? instead it it showing me how to find the hot topics and basically bad to Answer HQ. Can you provide me with a more straight forward way of do this as it have been 5 days since this happened and i still access the game and it is getting very frustrating . Thanks again for your help. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ulyssesych 

    1. Go to help.ea.com
    2. Choose FC 24
    3. Click on See all help topics
    4. Choose 'I need help loading my game'
    5. Select chat
  • falangen021's avatar
    falangen021
    2 years ago

    Every weekend League so frustrating, only when your winning, this weekend even worse so laggy and non responsive, players feels like their running in mud, cant see the issue, just fix the game, every update just makes it worse???

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