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CPorter04's avatar
2 years ago

Ea Servers work on WIFI, not on Ethernet

Product: EA SPORTS FC 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? CPorter314
Which mode has this happened in? Ultimate Team™
Which part of the mode? Champions
Which part of it? Finals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? For the past 3 months
What time did you see the bug? (HH:MM AM/PM) 24/7
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Connecting to ethernet then trying to connect to servers
What happens when the bug occurs? My ethernet connection works will ALL other games, spotify, youtube, downloads. Everything... but not any ea server game. They all just appear as if I'm in offline mode or something but it's only EA server games. They all work fine when I'm on wifi but as soon as I have a wired connection everything improves (faster downloads, lower ping etc) but the ea servers become unavailable. This is mainly on EA FC but i have tried it on BF2042, Fifa 23, F1 etc all the same "cannot connect to ea severs at this time"
What should be happening instead? My console is connected to a wired internet connection, so why are the severs not working.

EA servers work on wifi but not on ethernet. Ethernet cable/port/connection is not the problem as while I go on EA FC and the servers are unavailable I have games updating and other games connect with seconds just EA games that can't connect. But the second I unplug the ethernet I can get on the EA severs and everything is fine.

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