Hopefully some useful info:
PC EA App
REALTRANCE
Launch of game
This is something that is happening on a new PC - 14900K, Z790 ROG Maximus Hero, 32GB Corsair Vengeance DDR5 @ 6000MHz, WD 45tb M.2 SN850X NVMe. All configured properly.
I have installed all the ASUS utilities associated with this setup (scream right there! <G>), and in particular -- this is the helpful part for QA -- the EA App and the games launching from it tend to crash if I am running ASUS' Gamefirst VI.
Gamefirst VI is a system booster and network flow allocator, pretty sophisticated yet simple. It tends to shift around TCP settings and the overall system settings, based on the profile selected (I've made one for EA Games), pretty dynamically. I suspect it may be interacting with EA's use of Easy Anti-Cheat (I laud all efforts to deal with online in-game cheating!). My hypothesis is that since the booster is changing settings in ways that are meant to highly optimize performance, it may be triggering flags in AntiCheat which produce interruptions which produce crashes.
There may be other factors involved, but this seems the prime suspect so far.
The other difficulty is that, high-end system that this is, the EA App tends to decide to launch many of the EA games at maximum resolution. Forgot to mention I'm running a 4080 OC Nvidia Graphics card as well, and some of the EA games are even giving me "out of memory" or "insufficient memory" errors, this with a graphics card which has 16GB of DDR6 RAM built in.
Even so, if a game auto-launches at, say, maximum possible resolution with full-stop all out ultra graphics settings, it's still going to kill the party.
What's needed purely in my opinion in this case is for EA to _insist_ that players run through a process in particular of setting up the graphics to work on their system. Forza Motorsport from MS/Xbox has some good tools, though even it tends to screw things up until you're familiar with it.
I realize EA is dealing with a large, mainly mass-market audience with many of their games, particularly the sports titles, all of which I absolutely love (though play casually). Most of the users simply don't have the tech expertise to delve into all this stuff on their systems, but want the console experience of download/install/play. That's the joy of consoles. 🙂
Well, I hope QA finds a nugget or two buried in all that! Good luck. For the moment FC24 is working great on all my systems, after fiddling with things.
EA needs to follow Steam settings possibilities and make install location and moving location simpler and clearer. In this period of PC madness, we're at many different levels of storage configuration, and increasingly, with the huge size of games, if someone like me installs more than one to play at a time, there's a lot of juggling going on to make it all fit (it's almost a game challenge in itself!). I suppose the lesson in that is install one game at a time and enjoy. But the bandwidth constraints of downloading at least in the US tend to mean that it's tough to consider waiting overnight for a game to download before playing. FIrst world problems, I know.
Thanks for listening.
Community Manager
