Forum Discussion

LukahhOG's avatar
LukahhOG
2 years ago

EAFC 24 closes after trying to connect to ea server Xbox X

Hi, hopefully this is the right place to put this. I have been trying to play EA FC24 on Xbox X, however the game loads and then crashes (quitting the game and sending me to the Xbox home screen) wh...
technical issues
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @LukahhOG 

Do you happen to have something plugged into the USB ports? A headset, controller, or some other peripheral? If so, unplug those and try again. Thanks!

LukahhOG's avatar
LukahhOG
2 years ago

Hi,

Thanks for the response! I haven't got anything plugged in other than the Power cord and the HDMI cord 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @LukahhOG 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

    • LukahhOG's avatar
      LukahhOG
      2 years ago
      @EA_Aljo I have done this, still running into the same issue. Will occasionally get past the 'connecting to ea server' message and onto the FC24 home screen, however still crashing when trying to navigate the screen
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @LukahhOG 

        Thanks for trying. Here are a couple other suggestions that may help.

        Clear the alternate MAC address with these steps:

        1. Go to your Xbox Settings
        2. Go to "Network", then "Advanced Network Settings"
        3. Click on "Alternate MAC Address", and then click "Clear"

        If that doesn't help, try deleting the personal saved data for FC 24. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

        1. Press the Guide button and then highlight the FC 24 tile.
        2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
        3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

        Let me know if either of these help or not.

About FC 24 Technical Issues & Bugs

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