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LukahhOG's avatar
LukahhOG
2 years ago

EAFC 24 closes after trying to connect to ea server Xbox X

Hi, hopefully this is the right place to put this. I have been trying to play EA FC24 on Xbox X, however the game loads and then crashes (quitting the game and sending me to the Xbox home screen) wh...
technical issues
LukahhOG's avatar
LukahhOG
2 years ago
@EA_Aljo I have done this, still running into the same issue. Will occasionally get past the 'connecting to ea server' message and onto the FC24 home screen, however still crashing when trying to navigate the screen
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@LukahhOG 

Thanks for trying. Here are a couple other suggestions that may help.

Clear the alternate MAC address with these steps:

  1. Go to your Xbox Settings
  2. Go to "Network", then "Advanced Network Settings"
  3. Click on "Alternate MAC Address", and then click "Clear"

If that doesn't help, try deleting the personal saved data for FC 24. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

  1. Press the Guide button and then highlight the FC 24 tile.
  2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
  3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know if either of these help or not.

  • LukahhOG's avatar
    LukahhOG
    2 years ago
    @EA_Aljo I tried both options, after clearing the mac address the issue still persisted. After deleting the saved data from the console only, it loads past the intro screen but whenever I select another option (ultimate team, settings, clubs) it crashes me to the xbox home screen.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @LukahhOG 

      As a test, can you switch your connection to a mobile hotspot and see if that helps?

      If that doesn't help, let me know where the game is installed. Is it on the internal hard drive or do you have it on an expansion card or external hard drive?

      • LukahhOG's avatar
        LukahhOG
        2 years ago
        @EA_Aljo I have tried with my mobile hotspot, still the same issue.
        I have my game installed on the Xbox X internal hard drive. No issues with any other games, whether they be discs or digital.
        The game was working okay when I first loaded it up a couple of days ago, I tried to purchase a pack after about 30 mins of playing and it froze and sent me to the dashboard. Ever since then I have had this issue. I have also uninstalled the game and reinstalled since having the issue and no success.

About FC 24 Technical Issues & Bugs

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