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LukahhOG's avatar
LukahhOG
2 years ago

EAFC 24 closes after trying to connect to ea server Xbox X

Hi, hopefully this is the right place to put this. I have been trying to play EA FC24 on Xbox X, however the game loads and then crashes (quitting the game and sending me to the Xbox home screen) wh...
technical issues
LukahhOG's avatar
LukahhOG
2 years ago
@EA_Aljo I tried both options, after clearing the mac address the issue still persisted. After deleting the saved data from the console only, it loads past the intro screen but whenever I select another option (ultimate team, settings, clubs) it crashes me to the xbox home screen.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@LukahhOG 

As a test, can you switch your connection to a mobile hotspot and see if that helps?

If that doesn't help, let me know where the game is installed. Is it on the internal hard drive or do you have it on an expansion card or external hard drive?

  • LukahhOG's avatar
    LukahhOG
    2 years ago
    @EA_Aljo I have tried with my mobile hotspot, still the same issue.
    I have my game installed on the Xbox X internal hard drive. No issues with any other games, whether they be discs or digital.
    The game was working okay when I first loaded it up a couple of days ago, I tried to purchase a pack after about 30 mins of playing and it froze and sent me to the dashboard. Ever since then I have had this issue. I have also uninstalled the game and reinstalled since having the issue and no success.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @LukahhOG 

    I know this sounds weird, but do you have a custom gamerpic for your Xbox account? If so, can you try using a default one? I've seen this cause some odd behavior in the past.

  • LukahhOG's avatar
    LukahhOG
    2 years ago
    @EA_Aljo I did as it happens, however I have changed it to a default and tried the other steps prior as well and still ran into the same issue.
  • LukahhOG's avatar
    LukahhOG
    2 years ago

    @EA_Aljo

    Here are the solutions I have tried:
    - Power Cycle on Router/Modem and Console.
    - Delete saved game files/data from console only.
    - Tried using another account.
    - Cleared the MAC address and changed the IPV4 & IPV6 to google standard (8,8,8,8) & (8,8,4,4).
    - Changed my account gamer picture to a default image.
    - Reset the console whilst keeping games and apps.
    - Uninstalled EA FC24 and reinstalled.
    - Tried to launch in offline mode.
    - Cleared cache and persistent storage.
    - Tried using mobile hotspot to see if issue persisted.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @LukahhOG 

    At this point, I'm out of ideas. I'd like you to contact an advisor by opening a case here. They may have some other suggestions. Thank you.

  • LukahhOG's avatar
    LukahhOG
    2 years ago
    @EA_Aljo No problem at all, thank you for your help over the past few days.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,775 PostsLatest Activity: 2 hours ago