Same here. Talked so much to EA supporters and they only tell their standart advice you can also read. If you say that in other games is everything fine the try to act like a Network administrator and thow some words at you to impress you. In fact they always tell that your connection even 99/100 points is bad.
I would have no problem with sluggish gameplay, if you can call a support who is realy supportive and helps. Tells you how to fix things and you can play again.
I play every day in a week. On 2 days I have realy good gameplay and I have so much fun. The other day are more and more horrible.
Now I do again a little chat with my Indian friends at the EA support.
Cheers
