Forum Discussion

freshies123's avatar
freshies123
2 years ago

FC24 PS4 Parental Controls not working

Ultimate Edition downloaded for my (parent) account and all works as expected. Login with child account and can't even launch the game. Need to lift parental restrictions to 12+ in order to have th...
technical issues
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@freshies123 

If a child is under the age limit for their region, they are not able to join in multiplayer games. This is not something we can change.

jameseparker's avatar
jameseparker
2 years ago

That isn't true.. Under parental controls you can make exemptions via requests and grant access. This was possible with fifa 23

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @jameseparker 

    I recommend contacting an advisor to see if they can assist with this. Cases can be opened here. 

    • gjc353's avatar
      gjc353
      2 years ago
      @EA_Aljo Could you please explain how to open a case? The link you posted just points back to the help homepage and the only option is to search existing help topics - I can't submit a new case.
      I agree with @freshies123 that there is a bug here on PS4 as it is blocking access where FIFA23 on PS4 and FC24 on PS5 is allowing access.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @gjc353 

        Here's how you open a case -

        1. Go to help.ea.com
        2. Choose your game
        3. Choose the reason for contacting support

        You can also find instructions here.

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