FC24 slow menu, freezing and long loading times when searching for players
Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Cristy576
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/15/2023
What time did you see the bug? (HH:MM AM/PM) 01:00 PM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trying to complete SBCs while navigating from one menu to another, but especially after setting parameters to search for players to put in the squad and hitting the search button, going to transfer market, comparing prices, and searching for players will inevitably lead to this issue.
What happens when the bug occurs? The game starts to go into a long loading loop almost as it freezes and does not allow me to actually do anything, although music and SFX are still playing. It takes a long time to unfreeze and then it either backs you out to the menu or it exits ultimate team completely During random points in the menu when building a squad or searching the transfer market, the game freezes and doesn’t allow the use of the controller at all which then concludes to a long waiting time (approaching the 5 minute mark) or a restart of the game which is usually a faster fix than waiting it out. This bug is constant and happens 100% of the time when doing these things.
What should be happening instead? The game should not be constantly freezing in the menus when doing mundane things such as searching for players to put in a SBC or when scouting for players to buy on the transfer market.
Thanks for your reply and for trying to fix this issue.
Fixing the issue would massively improve the QoL of the game as well as my satisfaction as a customer immeasurably so.
Kind regards,
Cristian
