game renewal not working

@wafflemaster53 

Try the following steps:

• Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
• In the EA app, click on the game and then Manage, Repair
• Make sure your display is connected to your GPU and not the motherboard video output
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

If required, click the following link for help contacting an Advisor so we can check your account and purchases:

https://help.ea.com/help/faq/using-ea-help/

Thanks.