Forum Discussion
3 years ago
Basic troubleshooting can fix it: restart the console, clear cache, or attempt login from a different device. Clearing cache can remove any corrupted data that may be causing problems with the sign-in process.
OR
The security code may have been entered incorrectly. Make sure that you are entering the code exactly as it appears on your screen. Be careful not to confuse similar-looking characters, such as "0" and "O" or "1" and "I"
Hope it helps!.
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