Forum Discussion

rockiestroad's avatar
rockiestroad
Rising Traveler
2 years ago

how do i get in touch with ea about missing content on ea fc 24

how do i get in touch with ea about missing content on ea fc 24. the email you send stuff to on the help site using the topics isn't in use any more?? Why??.  Is there a topic for eafc 24 or a page s...
technical issues
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @rockiestroad, 

The EA Help site went through some changes recently. The older links and emails may not be operational any more. For missing content on EA FC, could you try these selecting these options as recommended in the guide; 'How do I find my missing EA SPORTS FC™ Items and Packs?',: 

  1. On the EA Help homepage, go to EA SPORTS FC™ 24.
  2. Select See all help topics.
  3. Select the Missing content category.
  4. Select the option that applies to you.
  5. Select the available option to connect with an EA Advisor.

In the meantime, please check out the guide above. It shares more information to help with missing items and packs with FC.

- EA_Lanna

rockiestroad's avatar
rockiestroad
Rising Traveler
2 years ago

@EA_Lanna Hi thats the problem there is no contact option on those topics

im trying to find a way to get in touch with someone

(CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @rockiestroad,

    What options are you selecting? What missing content are you looking for help with?

    - EA_Lanna
    • rockiestroad's avatar
      rockiestroad
      Rising Traveler
      2 years ago
      @EA_Lanna I watched the fc pro qualifers on the 10th November eveining for 90 minutes to complete the objective in eafc. but even though twitch confirms i have completed and claimed the rewards they are not registering in game. This was for two group objectives - one which is still active but can't claim the prime gold players pack for watching 90 minutes or the group reward of a mega pack. the other group objective has expired but i comleted the objectives before that. one was to watch for 15 minutes for 400 XP and another for 60 minutes for a Prime Gold Players Pack. plus because of that i wasn't able to get the group reward of a Rare Players Pack.
      • EA_LeonSK's avatar
        EA_LeonSK
        Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
        2 years ago

        Hi @rockiestroad, if you see the objectives claimed on Twitch but in Ultimate Team, they show as Incompleted, you could have linked the wrong account to Twitch.

        You can check the email linked to your EA Account from FC 24 by going to Settings > Online Settings > EA Account.

        You can find further Info in this EA Help Article.

        Also, we already have an open thread about this topic; if you want to share more details, please use that thread. (LINK)

        LeonSK

    • rockiestroad's avatar
      rockiestroad
      Rising Traveler
      2 years ago
      @EA_Lanna i went to the missing twitch drops option but also looked at the others

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,748 PostsLatest Activity: 13 days ago