I can't open EA FC 24 on my xbox.
Hello, I recently bought EA FC 24 in Fifa 23, for the 70% off discount and fc points. I can't open the game, nor even see it in my games and apps. Someone please help me, as i am very frustrated an...
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EA_Shepard
Community Manager
Community Manager@Thygytytt5 If this was purchased through the Xbox marketplace it isn't a scam as those are legitimate purchases.
I have noticed that when I add a code, or make a purchase of content on my Xbox, I have to reboot the console and clear the Alt Mac Address if the console was already turned on.
First, try that and see if the game shows up. You can also check out the store and manually search the game. If you own it, it will show that you do. If you do not own it, you would need to reach out to Xbox as that becomes and entitlement issue with the Xbox account.
I have the same problem, but can’t solve it. I bought it inside fifa 23
- EA_Shepard
@alirezzafifa That specific error is an Xbox error. I would start with the following. You can skip the network settings, they are there in case you want to try.
- Quit all running Apps (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Does it relate to the Xbox’s storage? Now I have just 30GB free space.
