I got the ps5 eafc24 bundle but can’t download the ps4 version

I have the same issue, bought the physical ps5 standard edition, and there is no code or ps4 version when i install the ps5 version. Other games give you the ability to choose what version to install but not this one. According to this https://www.ea.com/en-gb/games/ea-sports-fc/fc-24/dual-entitlement it should though. I spoke with support thinking it was a code that was missing from the box but they told me that the ps4 version should show up in your library after installing the ps5 version. But that is bugged and some people are not recieving the ps4 version. The rep told me the issue is escalated, to wait a bit and to contact them again if it doesnt change. I'll wait a bit and see. But considering their own dual entitlement web page i'm, planning to raise a complaint if they dont fix it. I bought this game for this so i could play on both my ps4 and ps5 depending were i am in my house.