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yJazZy's avatar
1 year ago
Solved

I have completed a SBC but I didnt recieve my reward

I have completed 90+TOTS SBC but I didnt recieve my reward.

  • Check your case status on your profile by following this link: https://help.ea.com/en/my-cases/

    If the problem is not resolved, please gather the information listed in this article and contact our support team so they can check your account. Scroll down to the Still need help section of this FC 24 page, then choose your contact option to get in touch with us.

5 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @yJazZy Make sure to restart your game and check both the game and the Web app for the reward. 

    See if it was not accidentally discarded by checking your quick sell items.

  • yJazZy's avatar
    yJazZy
    1 year ago

    I try everything but nothing changed, Im already waiting for 3 days and I didnt sell it by mistake. I already checked.

    And also I have created a ticket on ea support. It shows as solved but there is no message.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Check your case status on your profile by following this link: https://help.ea.com/en/my-cases/

    If the problem is not resolved, please gather the information listed in this article and contact our support team so they can check your account. Scroll down to the Still need help section of this FC 24 page, then choose your contact option to get in touch with us.

  • Hey bro, I had the same problem but I scrolled through my packs and it was there so maybe it dosent show new rewards but mine was there hope that helps👍



  • I didn’t receive the Jordan Pickford Euro card after winning the 6 games because my PS5 shut down (overheating message) then player/card was NOT on. 

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