Forum Discussion

moteyvaifc

1 year ago

Solved

i keep getting redirected to another link while trying to use ea companion

this is the link "signin.ea.com/p/juno/offline?locale=en_US&theme=theme"

technical issues

EA_Vendcera
1 year ago
@moteyvaifc Ah, so it's about the Web App. I've just tested logging in myself and had no issues. Haven't heard of other players with issues either.

Could you try clearing your browsers cache and cookies? Or using another browser all together?

EA_Vendcera

Community Manager

1 year ago

Hey @moteyvaifc,

this seems to be the EA account login signup. In order to use the EA Companion App, you'll simply have to log in with your EA account credentials.

-Vendcera

moteyvaifc
1 year ago
thats the problem. even after typing all credentials and clicking the login button, nothing happens. not even a error message. only this message "javascript&colon;void(0);" appears for slight seconds after clicking the login button at the bottom of the page
- EA_Vendcera
  Community Manager
  1 year ago
  @moteyvaifc Hmm, that sounds a bit weird. What device are you using? Have you tried reinstalling the app yet, if that helps?
  - moteyvaifc
    1 year ago
    its on my lenovo laptop