I LOST MY SAVE ID

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number AMD RYZEN 5 5600G
Enter RAM memory size in GB 16GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/20/2024
What time did you see the bug? (HH:MM AM/PM) 02:20
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? my game stack
What happens when the bug occurs? after game automatically log out
What should be happening instead?

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i play fc 24 at my pc. than my game was stack but time game its running. after penalty i win than i screen blank and auto log out. i want play again my id lost and want  Crete new account. i want my id back