I made a purchase of 2000 rupees but the FC points haven't credited to my accoun

I made a purchase today of 6000FC points bundle for 2000 rupees. 
I purchased it from the in game store itself .

even after opening a case on the EA help forum , no advisors have contacted me yet and I haven't got any real help on the case . 
please mail me moderators if you are seeing this post . 
i am literally not getting any help from any side of EA

email - [edit: email address removed]