It is infuriating that there is no one to contact personally in case of aproblem

There's some kind of limit error, why I can't start in-game purchases for 2 days now. I tried with two separate bank cards, I called my bank, there is a balance on the cards, no limit is set, the cards are not blocked. My bank says it's banned by EA. Why? Put it back. I have already written to the United States and Hungarian support. They didn't answer anything back, and it wasn't even added to my files.