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joshellis5's avatar
joshellis5
Seasoned Newcomer
2 years ago
Solved

I've been hacked

i've logged onto my fc24, to find i have lost over million coins and lost a couple of tradeable players,  i have no idea on what they have spent it on, no coins have been brought its all coins i've ...
technical issues
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hey @joshellis5  

    Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

      

    1. Visit https://help.ea.com/en/help-home/   
    2. Pick the game or the EA app from the product list   
    3. Choose the topic "I need help with my hacked account".    

      

    Meanwhile, I recommend taking the necessary security measures outlined in this EA help article to enhance the security of your account:https://help.ea.com/en/help/account/how-to-maintain-account-security/  

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @joshellis5  

Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

  

  1. Visit https://help.ea.com/en/help-home/   
  2. Pick the game or the EA app from the product list   
  3. Choose the topic "I need help with my hacked account".    

  

Meanwhile, I recommend taking the necessary security measures outlined in this EA help article to enhance the security of your account:https://help.ea.com/en/help/account/how-to-maintain-account-security/  

ad001632's avatar
ad001632
2 years ago

The same happened to me on 8 th January and I understood well what the hacker did, he could be easily tracked by EA.

He sold all my salable players, then he found a way to transfer all credit to his account by selling from his account a player with a high value of 400k while it's real value is 22k, it was Berbatov for me 

How can i get help from EA, couldn't reach out to them, not easy at all and this is not fair

I'll stop playing this game 

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